FAQ

Frequently Asked Questions

Hair Care Products, Wigs & Hair Extensions

Have a question that isn’t answered below?

Contact Bundles and Drops of Glam at info@bundlesanddropsofglam.com or call 1-800-380-1956. We’re happy to help you make the right selection before placing your order.

About Bundles and Drops of Glam

What makes Bundles and Drops of Glam different?

Bundles and Drops of Glam is a Black-owned, woman-led beauty brand specializing in premium hair extensions, wigs, and Drops of Glam hair care.

Our goal is to provide quality products that make caring for and styling your hair easier so you can spend more time doing what matters most — Living Life Glamorously.

Are you an online store?

Yes. Bundles and Drops of Glam is primarily an online store with a local Houston pickup location.

Select products may be available at our storefront, but we cannot guarantee that your desired texture, length, wig, or other product will already be in stock.

For the best selection, we recommend ordering online in advance.

Hair Extensions

What types of hair extensions do you offer?

We offer a variety of premium human hair extensions, including:

Raw hair bundles
Closures
Wigs
Half wigs
Clip-ins
Tape-ins
Ponytails
Specialty textures and colors

Our inventory and available textures may change, so please visit our current Hair Collection for the most up-to-date selection.

What is raw hair?

Raw hair is human hair that has not been chemically processed to create its texture.

Because raw hair maintains its natural characteristics, slight differences in color, wave pattern, curl pattern, and texture may occur from bundle to bundle.

These natural variations are part of what makes raw hair unique and are not considered defects.

What is virgin hair?

Virgin hair generally refers to human hair that has not previously undergone chemical processing such as permanent coloring, relaxing, or perming.

Virgin hair and raw hair are not necessarily the same.

Please review the individual product description for information about the specific hair collection you are purchasing.

Will every raw hair bundle look exactly the same?

No.

Because raw hair retains its natural characteristics, each bundle may have slight differences in natural color, texture, curl pattern, or wave pattern.

We make every effort to select bundles that blend beautifully together.

Can I color my hair extensions?

Many of our human hair extensions can be professionally colored.

However, color results may vary depending on the hair collection, starting color, desired result, chemical formula, and processing method.

We strongly recommend having color and chemical services performed by a licensed professional.

Coloring, bleaching, or chemically altering hair may affect its condition or curl pattern and is done at the customer's discretion.

Can I straighten or curl my extensions?

Many of our human hair extensions can be heat styled.

Always use an appropriate heat protectant and avoid excessive heat to help maintain the quality and longevity of the hair.

How long can my hair extensions last?

The lifespan of hair extensions varies based on the type of hair, installation method, frequency of wear, styling, chemical processing, and how well the hair is maintained.

Quality extensions that are properly cared for may be reused for multiple installations.

Can I reuse my bundles?

Yes. Bundles that remain in good condition can often be reused for future installations.

Proper cleansing, conditioning, detangling, heat protection, storage, and overall maintenance will help extend the life of your hair.

How do I maintain my bundles?

Follow the care recommendations provided for your specific texture.

In general:

Detangle gently
Shampoo and condition as needed
Keep the hair moisturized
Minimize excessive heat
Use heat protection when styling
Protect the hair while sleeping
Avoid heavy product buildup

Curly and textured extensions may require additional moisture and refreshing to maintain their pattern.

How many bundles do I need for an install?

As a general guideline:

12–18 inches: At least 2 bundles

20 inches and longer: 3 or more bundles

The amount of hair needed depends on your desired fullness, head size, installation method, and length.

For longer lengths or a fuller look, additional bundles may be recommended.

Choosing Your Hair

How do I know which texture to choose?

Consider:

Your natural hair texture
Whether you plan to leave any of your natural hair out
How much daily maintenance you want
Whether you prefer straight, wavy, curly, or textured styles
The finished look you are trying to achieve

If you’re unsure, contact us before purchasing and we’ll help guide you toward the best option.

Why does my hair texture look slightly different from the website photo?

Human hair, especially raw hair, naturally varies.

Photography, lighting, monitor settings, styling, and the natural characteristics of the hair can also cause slight visual differences.

Natural variations in raw hair are not considered defects.

Drops of Glam Hair Care

What types of hair care products does Drops of Glam offer?

Drops of Glam offers hair-care products designed to complement a variety of healthy hair routines, including:

Shampoos
Conditioners
Treatments and masks
Leave-in products
Scalp products
Hair oils
Curl styling products
Styling and finishing products

Different collections are designed to address different hair-care and styling needs.

Can Drops of Glam products be used on natural hair?

Yes. Drops of Glam offers products that can be incorporated into natural-hair routines.

Always review the individual product description, directions, and ingredient list to choose the products best suited for your hair.

Can I use Drops of Glam products on wigs and extensions?

Many Drops of Glam products can be used as part of a wig or extension maintenance routine.

However, different extension textures, wig constructions, and installation methods require different care.

Follow the recommendations for your specific hair product.

What should I use for thinning, shedding, or length retention?

Our Hair Growth Therapy collection is designed to support a healthy scalp and hair-care routine for customers concerned with thinning, shedding, breakage, and length retention.

Results vary from person to person.

Our cosmetic hair-care products are not intended to diagnose, treat, cure, or prevent medical conditions.

If you are experiencing unexplained or significant hair loss, we recommend speaking with an appropriate healthcare professional.

Are Drops of Glam products vegan?

Vegan status may vary by product.

Please review the individual product description and ingredient list for specific ingredient information before purchasing, especially if you have ingredient preferences, allergies, or sensitivities.

Are Drops of Glam products cruelty-free?

Yes. Drops of Glam identifies its hair-care collection as cruelty-free.

Can I use Drops of Glam products if I have a sensitive scalp?

Individual sensitivities and allergies vary.

We recommend carefully reviewing the full ingredient list before use and performing a patch test when appropriate if you have known sensitivities or allergies.

Discontinue use if irritation occurs.

Can I use Drops of Glam products on color-treated hair?

Many Drops of Glam products can be incorporated into a color-treated hair routine.

Please review the description and ingredients of the individual product you are considering.

Do your products work with protective styles?

Many Drops of Glam products can be incorporated into routines for braids, wigs, weaves, extensions, and other protective styles.

Choose products based on the needs of your natural hair, scalp, and protective style.

Where can I purchase Drops of Glam products?

Drops of Glam products are available directly through our official website:

www.bundlesanddropsofglam.com

Select products may also be available through authorized retail locations when offered.

Herbal Mint Scalp & Beard Therapy

What happened to the Hello Beard collection?

The Hello Beard collection has been discontinued.

Our Herbal Mint Scalp & Beard Therapy Collection now supports both scalp and beard-care routines, allowing us to offer a more streamlined collection that can be used by anyone.

Are Bundles and Drops of Glam hair-care products just for women?

No. Our hair-care products are unisex and can be used by anyone based on their individual hair, scalp, styling, and grooming needs.

What is the Herbal Mint Scalp & Beard Therapy Collection?

The Herbal Mint Scalp & Beard Therapy Collection is designed to support cleansing, conditioning, moisturizing, and maintaining the scalp, hair, and beard as part of a regular grooming routine.

Can men use Drops of Glam products?

Absolutely. Drops of Glam products are not gender-specific.

Men can use products throughout our collections depending on their hair, scalp, beard, and grooming needs.

Can women use the Herbal Mint Collection?

Yes. The Herbal Mint Scalp & Beard Therapy Collection is unisex and can be used by women and men.

The products can be incorporated into scalp-care, hair-care, and grooming routines based on individual needs.

Can Herbal Mint products be used on both the scalp and beard?

Select products within the Herbal Mint Scalp & Beard Therapy Collection are designed to support both scalp and beard care.

Please review the directions and product description for each individual product for recommended use.

Is the Herbal Mint Collection good for dry or itchy scalps?

The Herbal Mint Scalp & Beard Therapy Collection is designed to support a clean, refreshed, and moisturized scalp as part of a regular hair-care routine.

Individual scalp concerns vary, so customers should review ingredients before use and discontinue use if irritation occurs.

Persistent or unexplained scalp concerns should be discussed with an appropriate healthcare professional.

Local Pickup

Do you offer local pickup?

Yes. Local pickup is available on eligible orders.

Place your order online and select pickup at checkout when the option is available.

Can I come to the store and purchase bundles?

We may have select bundles and products available at our storefront.

However, your desired texture and length may not currently be available.

Because Bundles and Drops of Glam is primarily an online store, we recommend ordering online in advance to ensure you receive the exact product you want.

Do you offer same-day pickup?

Same-day pickup is not guaranteed.

Some in-stock storefront products may be available sooner than our standard processing timeframe.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

I need hair for an appointment soon. What should I do?

Order as early as possible.

Hair extensions and wigs generally require 7–10 business days for processing.

If you need hair sooner, you may contact us regarding currently available storefront inventory, but specific textures and lengths cannot be guaranteed.

Processing & Shipping

How long does it take to process an order?

Our standard processing times are:

Hair Extensions & Wigs: 7–10 business days

Drops of Glam Hair Care: 3–5 business days

Select In-Stock Storefront Items: May be available sooner

Business days are Monday through Friday and exclude holidays.

Processing times may be extended during sales, promotions, holidays, or high-volume periods.

Is processing time the same as shipping time?

No.

Processing time is the time required for Bundles and Drops of Glam to prepare and fulfill your order.

Once the order is transferred to the shipping carrier, shipping transit time begins.

Carrier delivery times may vary.

Do weekends count as processing days?

No.

Weekends and holidays are not considered business days.

Do you offer express or overnight shipping?

We currently offer standard shipping unless another shipping option is specifically displayed at checkout.

How are shipping fees calculated?

Shipping costs are calculated at checkout based on factors such as your package weight and shipping destination.

Do you ship internationally?

International shipping is available to eligible destinations.

International customers are responsible for applicable customs duties, import taxes, brokerage charges, or other fees required by their country.

What happens if an item becomes backordered?

If an item becomes backordered, we will notify you.

If we are unable to fulfill the backordered product within 10 business days, we will contact you regarding the available options.

Where is my tracking information?

When tracking is available, it will be sent after your order has shipped.

Please remember that receiving an order confirmation does not mean your order has already shipped.

Orders, Returns & Refunds

Can I cancel or change my order?

Once an order has entered processing, it generally cannot be canceled or modified.

Please carefully review your:

Product
Texture
Length
Quantity
Color
Shipping address
Pickup or shipping option

before completing your purchase.

If you notice an issue, contact us as soon as possible at info@bundlesanddropsofglam.com.

What is your return policy?

We accept approved returns on eligible unused and unopened items within 7 days of delivery.

For hygiene and safety reasons, hair extensions, wigs, and hair-care products may become ineligible for return once opened, worn, installed, altered, colored, cut, washed, or used.

Custom orders are final sale.

Do I need to contact you before returning something?

Yes.

Customers must contact Bundles and Drops of Glam and receive approval and return instructions before sending any product back.

Do not mail or return an item without first contacting us.

Unauthorized returns may not be accepted or refunded.

What if my order arrives damaged, defective, or incorrect?

Please include:

Your order number
A description of the issue
Clear photos or video showing the product and issue

Do not send the item back before contacting us.

Once reviewed, we will provide the appropriate next steps.

Are shipping fees refundable?

Original shipping and handling charges are non-refundable unless otherwise required by law.

What happens if I enter the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address.

Packages returned because of an incorrect or incomplete address, refused delivery, or an unclaimed package may require additional shipping fees before the order can be resent.