Bundles and Drops of Glam — Return & Refund Policy

Thank you for shopping with Bundles and Drops of Glam. We take pride in providing high-quality hair extensions, wigs, and hair care products. Please review our Return & Refund Policy carefully before completing your purchase.

Return Eligibility

We accept approved returns on unused and unopened items within 7 days of delivery.

Customers must contact Bundles and Drops of Glam and receive return approval before sending any product back. Please do not mail or return any item without first receiving return instructions from our team.

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Hair extensions or wigs that have been opened, worn, installed, altered, colored, cut, washed, or otherwise used

• Hair care products that have been opened or used

• Custom orders, including special colors, lengths, or other customizations not listed as standard options on our website

• Items returned without prior approval

Custom orders are final sale.

How to Request a Return

To request a return, email info@bundlesanddropsofglam.com within 7 days of delivery and include:

• Your order number

• The reason for your return request

• Photos or video, when applicable

Please do not return or ship any product back until your request has been reviewed and you have received return instructions from Bundles and Drops of Glam.

Once your return is approved, we will provide instructions for sending the item back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or Bundles and Drops of Glam sent the incorrect item.

Unauthorized returns or packages sent without prior approval may not be accepted or refunded.

Refund Processing

Once an approved return is received, we will inspect the item to confirm that it meets our return requirements.

Approved refunds will be issued to the original payment method.

Please allow 5–7 business days after the refund has been processed for the funds to appear in your account. Actual posting times may vary depending on your bank or financial institution.

Original shipping and handling fees are non-refundable.

Damaged, Defective, or Incorrect Items

All products are inspected before shipment.

If you believe your order arrived damaged or defective, or if you received an incorrect item, please contact us at info@bundlesanddropsofglam.com within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or video showing the product and the issue

Do not return the item before contacting us.

Once the issue has been reviewed and confirmed, Bundles and Drops of Glam will provide the appropriate next steps. Depending on the circumstances, we may offer a replacement, store credit, or another appropriate resolution at our discretion.

Color & Texture Disclaimer

We make every effort to display our product colors, textures, curl patterns, and other characteristics as accurately as possible.

However, variations may occur due to lighting, screen or monitor settings, photography, and the natural characteristics of human hair.

Raw hair may also have slight variations in natural color, wave pattern, curl pattern, and texture from bundle to bundle.

These natural variations are not considered defects.

If you need assistance choosing a texture, length, or product, please contact us before placing your order.

Hygiene & Safety

Hair extensions, wigs, and hair care products are considered personal-care items.

Once hair extensions or wigs have been removed from their original packaging, worn, installed, altered, colored, cut, washed, or otherwise used, they cannot be returned or exchanged.

Opened or used hair care products cannot be returned or exchanged.

Shipping & Handling

Original shipping and handling fees are non-refundable.

Customers are responsible for providing accurate shipping information when placing an order.

Packages returned to Bundles and Drops of Glam because of an incorrect address, incomplete address, refused delivery, or unclaimed package may require additional shipping fees before the order can be resent.

Customer Satisfaction

Your satisfaction is important to us, and we want you to feel confident before making your purchase.

If you have questions about a texture, length, product, or order before purchasing, please contact us at info@bundlesanddropsofglam.com. We are happy to help you make the best selection before your order is placed.