Refund policy
Bundles and Drops of Glam — Return & Refund Policy
Thank you for shopping with Bundles and Drops of Glam. We take pride in providing high-quality hair extensions and products to enhance your beauty. Please review our return policy carefully before making a purchase.
Return Eligibility We accept returns on unused and unopened items within 7 days of delivery. For hygiene and safety reasons, we cannot accept returns or issue refunds on:
- Hair extensions and wigs that have been opened or worn
- Hair care products that have been opened or used
- Custom orders (special colors or lengths not listed on our website) — these are final sale
How to Request a Return Email info@bundlesanddropsofglam.com with your order number and reason for return. Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong item.
Refund Processing Refunds are issued to your original payment method once we receive and inspect the returned item(s). Please allow 5–7 business days for the refund to reflect in your account.
Quality Assurance All products are thoroughly inspected before shipment. If you received a defective or damaged item, contact us at info@bundlesanddropsofglam.com within 7 days of delivery with photos or video evidence. If confirmed, we will offer a replacement or store credit at our discretion.
Color & Texture Disclaimer We make every effort to display product colors and textures accurately. Variations may occur due to lighting and monitor settings. Please contact us before ordering for assistance selecting the right shade or texture.
Hygiene & Safety Hair extensions, wigs, and opened hair care products are personal hygiene items. Once removed from original packaging, products cannot be returned or exchanged.
Shipping & Handling Shipping and handling fees are non-refundable. Customers are responsible for providing the correct shipping address. Packages returned due to incorrect addresses or unclaimed deliveries will require additional shipping fees to be resent.
Customer Satisfaction Your satisfaction is important to us. If you have questions before purchasing, please reach out to info@bundlesanddropsofglam.com — we're happy to help you make the right choice.