Política de reembolso
Bundles and Drops of Glam - Return Policy
Thank you for shopping with Bundles and Drops of Glam. We take pride in providing high-quality hair extensions and products to enhance your beauty. Before making a purchase, we kindly ask that you carefully review our return policy as all sales are final, and no refunds will be issued. This policy applies to all types of hair extensions and products.
1. All Sales are Final: Due to the nature of our products, we cannot offer refunds or exchanges. Once an order is placed and payment is received, it cannot be canceled, modified, or returned. Please make your selections carefully.
2. Quality Assurance: We conduct thorough quality checks on all our products before they are shipped to ensure they meet our high standards. If you believe you have received a defective or damaged product, please contact our customer service within 7 days of receiving your order with supporting evidence (photos or videos) to discuss a possible resolution.
3. Color and Texture Matching: We make every effort to accurately display the colors and textures of our products on our website. However, due to variations in monitor settings and lighting conditions, the actual color and texture may slightly differ from what you see online. We encourage customers to contact us for assistance in selecting the right shade and texture before placing an order.
4. Hygiene and Safety: Hair extensions are considered personal hygiene items. To ensure the safety and well-being of all our customers, we maintain strict hygiene standards. Once a product has been removed from its original packaging, it cannot be returned or exchanged.
5. Customer Satisfaction: Your satisfaction is important to us. If you have any questions or concerns about our products before making a purchase, please don't hesitate to reach out to our customer service team. We're here to help you make an informed decision.
6. Shipping and Handling: Shipping and handling fees are non-refundable. If a package is returned to us due to an incorrect address provided by the customer, or if the package is unclaimed, the customer will be responsible for additional shipping costs to have the package resent.
7. Custom Orders: Any custom orders, including special color requests or specific lengths not listed on our website, are considered final sale and cannot be returned or refunded.
By completing a purchase with Bundles and Drops of Glam, you acknowledge and agree to abide by our return policy. We appreciate your understanding and cooperation in helping us maintain the quality and integrity of our products and services. If you have any questions about our policy, please contact our customer service team before making a purchase.